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Frequently Asked Questions
Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us
and our Customer Service team will be happy to further assist you!
Winning
What are jackpot and locally taxed winnings?
Your jackpot and non-jackpot winnings may be subject to local tax (tax deducted at source) before they can be transferred to you. In addition, you may be subject to local taxation based on your country of residence.
For more information about the tax requirements of the lotteries offered on our site, please visit our Lottery Tax Information page.
What are secondary winnings?
Prizes in a lottery draw other than a jackpot are considered secondary prizes. Each lottery has its own prize division setup, defining the prizes and odds for partial matches. Please note that secondary winnings may be subject to local tax (tax deducted at source) before they can be transferred to you. In addition, you may be subject to local taxation based on your country of residence.
For more information about the tax requirements of the lotteries offered on our site, please visit our Lottery Tax Information page.
How do I receive my winnings?
Secondary winnings will be transferred to your account after receipt of the prize from the official lottery operator. Some lotteries have different prize collection procedures. In these cases, Customer Service will guide you through the collection process until you receive your winnings. You may use your winnings for future participation in lottery draws or withdraw all, or part of the winnings with your designated payment method.
Jackpot winners may be required to collect the prize in person from the official lottery operator, in which case LottoSmile may choose to fly the winner there. If you are the winner of a major lottery prize you will be given information how to collect your prize.
Winners of non-cash prizes offered by lotteries and raffles will receive the monetary value of the prize.
How can I use my win towards future participation?
Secondary wins are transferred directly to your account after receipt of the prize from the official lottery operator. You will receive email notification when your wins are deposited in your account so that you can use them for future participation in lottery draws, or you can choose to withdraw them.
Your purchases on the site are debited first from your account's balance, and when your account's balance is not sufficient the remaining cost is charged against your payment method.
Do I have to expose my personal details if I win?
If you win a lottery prize on tickets purchased at LottoSmile, non-identifying information (first name, first letter of your last name, and country of residence) will be automatically published in the Winners section on the homepage of our site. If you wish to cancel this display, please contact customer service. If you win a lottery jackpot, the requirements of the official lottery organisation apply.
Is there any commission on my winnings?
All winnings on lottery tickets purchased at LottoSmile are paid out commission-free, regardless of the amount. If you choose to withdraw your lottery wins via a bank transfer, a bank transfer fee from your bank may apply.
Is there a tax requirement on my lottery winnings?
Many countries pay out lottery wins tax free. For those countries that tax lottery wins, the rate varies widely.
LottoSmile is required to pay taxes on lottery wins in accordance with the laws of the country or state where the ticket was purchased.
You can find more information regarding the tax requirements for the lotteries we offer on our Lottery Taxes page. Please feel free to contact our customer support team with any questions regarding taxation.
What happens when I win the jackpot?
When you win the jackpot, we will immediately notify you and a member of our customer service will contact you directly to coordinate the collection of your prize. In the case of a jackpot win, LottoSmile may choose to pay your travel expenses to the location where the ticket was purchased. There, you will receive the ticket from our local office manager in the presence of LottoSmile's legal team and proceed to the official lottery organisation to collect your prize in person.
What is the difference between annuity and lump sum?
Certain lotteries offer jackpot winners a choice between receiving their prize as an annuity or as a cash lump sum payment. If you choose the annuity option, your prize will be paid out in instalments over a fixed number of years. If you request the cash lump sum option, you will receive the entire prize up front. Lump sum payments are less than the total amount given to a winner in annuity payments, with the amount varying according to lottery policy. In addition, some lottery prizes are taxed at source, so the take home prize will actually be much less than the advertised jackpot.
Can I claim my jackpot prize anonymously?
The numbers on my ticket match the numbers drawn. Why didn’t I get a prize?
To win a lottery jackpot, all of the numbers on your lottery ticket must match those selected in the draw. If your numbers constitute a partial match with those drawn, you could be entitled to a secondary prize, but this is dependent on the specific lottery’s rules and prize divisions.
If you think that your ticket entitles you to a prize, check to make sure that your matching numbers are all in the same line. Please keep in mind that each line you purchase is actually an independent unit. Also, make sure that you are comparing your ticket with the results of the correct lottery draw and date you played.
If you are still unsure whether your ticket is eligible for a lottery prize, please contact us.
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